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[SOLVED] Hacked account and email.
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I have a big, big problem. I cannot log into my battle.net account and into my email account (hotmail).
I started the
, but I don't have access to the recovery link that comes in the email, I cannot login into my hotmail account as well. I think someone hacked it, my password was not the same on either of this websites.
What can I do now ? How can I change the e-mail address on battle.net to send to my other email address ?
Please somebody help me! I'm very confused.
Edit: In the meantime I opened a ticket to the support, now waiting for the answer. (
Battle.net support answered to my ticket, they said that information I provided them is not correct. I'm sure that the hacker changed my informations, now they are asking for my scanned ID. I hope my account will be restored if I post them my scanned ID today.
Call the tech support for assistance I had a similar problem and that is the best action plan.
That is a good idea, but I cannot do it. I don't have any money on my card to call them. :(
If you have Skype you can do it for free. I don't have all the info on me but there is a free Skype address around to contact Blizz on.
First step should be to recover your hotmail account, as they can simply request a new pw for your BNet account via that.
The one thing that they can't do is change your
Contact Blizzard CS via phone (or possibly even their Twitter feed) and let them know about your situation.
Worst case scenario, you'll have to provide a copy of your driver's license or other form of ID to prove you are who you say you are.
Also—and it's been said many,
times by this point:
Get an authenticator
! It'll save a lot of heartache down the road.
My problem is solved now, thanks for all the replies I got! This thread can be closed or deleted now.
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