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Cannot opt out of targeted adds
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I have a problem with the Wowhead page. A few days ago a banner popped up, asking me to either confirm my ad/privacy choices or manage my preferences. I did the latter and opted out of everything I could. However, when I confirmed my selection I saw a while shield on blue in the lower left corner and the page was greyed out. I couldn't click anything.
Reloading the page brought up the banner again. Rinse and repeat.
I tried deleting all cookies for the page and then trying again. When I agree to all adds, the page works just fine. However, as soon as I click the offered (!) Opt-out option, I'm back at having a greyed out page. This is really frustrating.
Does anyone have an idea what might be wrong?
We didn't realize that two different versions of the GDPR cookie preferences were running. We'll be working to remove the old one tomorrow or this week.
The OneTrust (white shield) is the current more robust system we're using, however if you click 'Opt Out' on the secondary one that appears under it, this causes the dimmed screen. We only verified this today. Once we remove the old version and make an adjustment, clearing cookies/cache and trying again should resolve it for everyone.
I'll update this thread once this has been corrected. Thank you and sorry for the inconvenience.
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